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Musclerodz & Customz is located at 27784 Airstrip Rd Washington OK 73093. Our phone number is 405-288-0189, fax number is 405-288-6963. Store hours is 9am-5-pm CST.

 

ORDER POLICY: Orders placed before 2 pm CST normally ship same day. Orders after 2 pm will ship the next day. Certain items that are drop shipped normally ship with 24-72 hours of placing the order. Certain orders such as some American Autowire Factory Harnesses are made at the time of the order and ship with 3-5 days.

 

SHORT ORDERS: Any orders found short require us to be notified within 7 days of receiving the order. Any items requiring to be shipped due to short order will be shipped at no expense to the customer.

 

BACKORDER POLICY: We strive not to have backorders, but it can happen. In the event of a backorder, the customer will be notified as to wheter to ship a partial order, wait for the full order to ship, or whether to cancel any backordered items. Backorders will be held for 30 days before Muclerodz & Customz cancels the backorder. Any items that are backordered will not be charged to the customer until the time of shipment.

 

RETURN POLICY: Before returning any item, Musclerodz & Customz needs to be notified by phone of the return and reason for the return within 30 days. Any returns after 30 days are subject to approval. Any order or item shipped wrong at the fault of Musclerodz & Customz will be refunded 100% including S&H to the customer. Any order shipped wrong at the fault of the customer or item is no longer needed will be subject to a 20% restock fee and MUST BE SHIPPED PREPAID, NO EXCEPTIONS. If customer wishes to place another order AT THE TIME OF THE RETURN, Musclerodz & Customz will issue 100% store credit for the cost of the item being returned against the replacement order. Shipping will still be required to be PREPAID.

 

WARRANTY INFORMATION: Musclerodz & Customz is not liable for manufacturer warranties. However, any item requiring warranty purchased through Musclerodz & Customz, the customer must notify Musclerodz & Customz of the warranty claim so the customer knows whether to return direct to the manufacturer, or return to Musclerodz & Customz. In either case, items being returned for warranty claims must be shipped PREPAID, NO EXCEPTIONS.